Returns & Exchanges
At The Shops at Mount Vernon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges on most items within 30 days of receipt.
Initiate Your Return
Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number and confirm eligibility.
Prepare the Package
Carefully pack the item in its original packaging, ensuring all tags are attached and the original packing slip is included inside the box.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our fulfillment center located in Mount Vernon, VA.
Receive Refund or Exchange
Once your return is received and inspected, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing